Question 1

What is a Rekey?

Accepted Answer

A Rekey to some may mean a change of lock. It happens when you want a new key to work your locks and you do not want anyone who has a copy of the old key to be able to get into your property. There are 2 ways of doing this. The first way, will be to replace the entire locking mechanism . Its straight forward but expensive way especially if there is nothing really wrong with your lock. The other way is to rekey your lock, which means to replace the pins in the key barrel to match it up with a new key so the old key will no longer function.

Question 2

Can I rekey my house so that 1 key can work every lock ?

Accepted Answer

The answer to this is simple. If you can insert(Key does not have to turn) your existing key into every single lock in your house, then the answer is yes you can have 1 key to all the locks.
Different Lock manufacturers usually have their own key profile, however some build their locks to follow a certain standard profile (e.g. LW4 or LW5 profile). So if you have locks from different manufacturers , you may find that their keys will not enter the keyways  of the competitor's brand of lock. In this scenario, You wont be able to have 1 key to all the locks.

Question 3

Will I be invoiced after a job is completed ?

Accepted Answer

Unfortunately, we only invoice clients who have an account with us. All other jobs need to be paid upon completion by Cash, Credit Card, Eftpos or Electronic Funds transfer (EFT) onsite .

Question 4

My key feels clicky every time I turn it, should I be worried?

Accepted Answer

Overtime, the constant rubbing of the pins in the key barrel and the key wears out the pins. This will cause the pins to drop lower than it should. If nothing is done to rectify it, one day the key will no longer work.

Question 5

I'm locked out of my house, will you damage the lock trying to get me in?

Accepted Answer

We will usually try picking the lock to unlock the door. However, when picking may not work we will see if the lock can be bypass by other means. Drilling the keyway to unlock the door will only be the last resort. 
To answer your question, the lock will not be damaged by Picking or Bypass methods, however drilling will most certainly require a replacement of the lock.

Question 6

Terms and Conditions

Accepted Answer

Terms and Conditions
Warranty
All jobs come with a 3 month workmanship warranty. 
Warranty of new locks supplied by NJ Lock Solutions will be honoured by the lock manufacturer.
If a lock is supplied by the customer and it fails due to a defect of the lock, an additional service call will be charged for NJ Lock Solutions to come out and remove the lock from the door.
Payments
All Jobs will require payment upon completion unless an alternative payment arrangment has been made. 
We accept Cash, Bank Transfer, PayiD, Apple Pay, Google Pay and all major credit cards.
All Apple Pay, Google Pay and credit card transactions will iccur a 1.9% surcharge.

Overdue payments
For invoices with a 7 ,14 or 30 days repayment term, payment will be required on or before the due date.
Invoices overdue for 7 days or more will incur a 15% admin fee on top of the original invoiced amount.
All materials( New Locks, Parts etc) supplied by NJ Lock Solutions Pty Ltd remains property of NJ Lock Solution Pty Ltd until the invoice for the job has been fully paid. NJ Lock Solutions Pty Ltd has the rights to remove materials supplied without notice if the invoice is left overdue for more than 30 days.
Should Debt Collection be involved in the recollecting of any overdue amounts, the customer will be liable for any Debt collection fees incurred.